Shipping & Delivery

Processing Time

All orders are processed within 1-2 business days. During peak seasons, processing may take up to 3 business days. Orders are processed Monday to Friday, excluding public holidays.

Delivery Timeline

• Within Bhubaneswar: 1-2 business days
• Other Odisha cities: 3-5 business days
• Pan India delivery: 5-7 business days
• Delivery times are estimates and may vary based on location and logistics partner

Shipping Costs

• Free shipping on orders above $50
• Standard shipping: $3 - $8 (depending on location)
• Express shipping: $15 - $25
• Bulk orders and corporate inquiries: Contact us for special rates

Logistics Partners

We work with reliable logistics providers to ensure safe and timely delivery:

• DHL Express
• FedEx
• Local couriers for same-day deliveries

Order Tracking

Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your package in real-time through our logistics partner's website.

Packaging

All products are carefully packed in sturdy boxes with protective cushioning to ensure they arrive in perfect condition. Our packaging is eco-friendly and designed to minimize waste.

Delivery Issues

In case of any delivery issues, damaged products, or lost packages:

• Contact us within 48 hours of delivery
• Provide proof of damage or loss (photos, receipt)
• We'll arrange for replacement or refund as per policy
• Email us at odisha@saucelane.com

Return & Refund Policy

• Returns accepted within 7 days of delivery
• Product must be in original, unopened condition
• Refunds processed within 5-7 business days of approval
• Shipping costs are non-refundable unless there's an error on our part

Bulk Orders

For restaurants, retail stores, and large orders, we offer special shipping arrangements and discounted rates. Please contact us at odisha@saucelane.com for custom quotes.